Terms and Conditions for Promotions and Sales

Effective Date: January 1st, 2024

These Terms and Conditions govern all promotional offers, discounts, and sales on CanadianProtein.com. By participating in any sale or promotion, you agree to these terms. Please read carefully to avoid misunderstanding.

1. Promotional Offers and Discounts

Promotions and discounts offered are subject to these terms:

  • Promotional offers are available only for a limited time or until stock lasts.
  • Discounts cannot be combined with other promotions, coupons, or referral codes unless explicitly stated.
  • Sale prices apply only to qualifying purchases made during the promotional period.
  • Discounts and offers are non-transferable and cannot be exchanged for cash.

2. Use of the Term 'Site-Wide' and Exclusions

Occasionally, CanadianProtein.com may advertise site-wide promotions. Please note:

  • The term “site-wide” means the discount is applied to a majority of available products. However, some exclusions may apply.
  • Definition of "Some Exclusions May Apply": Specific products may be excluded from promotions due to:
    • Legal, pricing, or contractual obligations with third-party suppliers.
    • Products already heavily discounted or on clearance.
    • Seasonal, limited-edition, or special collaboration products.

For each promotion, any excluded items will be listed on the promotion page or disclosed during checkout.

3. Order Modifications and Cancellations

  • Canadian Protein reserves the right to cancel or modify orders if:
    • A product is no longer available or out of stock.
    • There are errors in pricing or promotional information.
  • Customers will be notified of any changes or cancellations.

4. Returns and Refunds on Promotional Purchases

  • Items purchased during a sale or promotion are subject to our Return Policy.
  • Refunds on discounted items will reflect the sale price, not the original retail price.
  • Free items from "Buy One, Get One Free" promotions cannot be returned separately for a refund.

5. Changes to Promotions

  • Canadian Protein reserves the right to change, extend, or terminate promotions without prior notice.
  • Promotions are valid only within Canada unless otherwise specified.

6. Customer Support and Complaints

If you have any questions or concerns about a promotion, please contact our Customer Service Department. We are committed to providing a positive shopping experience and will address inquiries promptly.