Privacy Policy

Canadian Protein is dedicated to safeguarding your privacy, and we invite you to review this notice, which explains the details of our data collection, usage, and your rights. DC Nutrition Group Inc. ("Canadian Protein," "we," or "us") serves as the data controller for the personal data collected through Canadian Protein and associated apps (the "Site").

What Personal Data Do We Collect About You?

We gather Device Information using the following technologies:

Cookies: Data files placed on your device, often including an anonymous unique identifier. You can learn more about cookies and how to disable them here.

Log files: Records actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags, and pixels: Electronic files used to record information about your browsing activities on the Site.

We also collect personal data directly from you and through your use of the Site, including:

Information provided when you use our Site (e.g., your name, contact details, gender, product reviews, and any information added to your account profile).
Transaction and billing information when you make purchases from us (e.g., credit/debit card details and delivery information).
Records of your interactions with us (e.g., customer service queries or social media interactions).
Information you provide when entering a competition or participating in a survey.
Information collected automatically using cookies and tracking technologies (e.g., pages viewed and link clicks). We may also collect device-related information.
Other information required to provide the Site, such as accessing your location with your consent.
If you also shop in one of our stores, we may combine the information you provide in-store with the information mentioned above.

What Do We Use This Personal Data For?

Depending on your interactions with the Site and the permissions you grant, we use your personal data for various purposes, including:

Fulfilling your order and maintaining your online account.
Managing and responding to customer queries or complaints.
Personalizing the Site, displaying content we believe you'll find most interesting, based on your account information, purchase history, and browsing activity.
Enhancing and maintaining the Site while monitoring its usage.
Conducting market research, such as seeking feedback about our products.
Sending marketing messages and displaying targeted advertising with your consent or when permitted.
Ensuring security, investigating fraud, and safeguarding ourselves and third parties.
Complying with legal and regulatory obligations.
We rely on specific legal bases under data protection law for processing your personal data:

Processing necessary for contract performance or prior to entering a contract with you.
Processing based on your consent.
Processing in our legitimate interests to maintain and promote our services.
If you choose to add extra information to your account profile, such as details about your body type, skin type, or other personal characteristics, we treat this information with care, understanding it can reveal health or ethnicity information. You are not required to provide this information, and you can delete or update it at any time.

Marketing

We enjoy communicating with our customers. Depending on your marketing preferences, we may use your personal data to send marketing messages via email, phone, or post. Some messages may be tailored based on your previous activity, and other information we hold.

You can change your marketing preferences at any time by contacting us, clicking the 'unsubscribe' link in our emails, or updating your settings in your account. If you unsubscribe from marketing, we may still send service messages (e.g., order confirmations and legal updates).

You might also see our Site ads on third-party websites and social media. These ads may be tailored using cookies, enabling us to serve ads to customers who visited our Site. You can change your ad preferences on your browser and on third-party websites.

Who Do We Share Personal Data With?

We share customer personal data with third parties in these situations:

With other companies in our group as necessary to operate the Site.
With suppliers and service providers working on our behalf (e.g., payment processors and delivery companies).
With professional and legal advisors.
With third parties involved in fraud prevention and detection.
With law enforcement or governmental authorities in response to a lawful request.
In the event of selling business assets, customer personal data may be disclosed to potential buyers.
Otherwise, with your consent or as legally permitted.

Storage and Retention

We retain your personal data as long as needed for the specified purposes, which varies based on your interactions with us. For example, purchase records are kept for invoicing, tax, and warranty purposes. We may also maintain correspondence records for a certain duration. When we no longer need your information, we will delete it.

SMS

By consenting to Canadian Protein's SMS marketing, you agree to receive recurring text notifications, text marketing offers, and transactional texts, even if your mobile number is on a do-not-call list. You can unsubscribe from text marketing by replying with STOP to our messages or using the unsubscribe link. You are responsible for text message charges imposed by your provider. Message and data rates may apply.

Address:
13455 Sylvestre Dr., Windsor, ON N8N 2L9

Last updated 01/11/2023