Terms and Conditions

Terms and Conditions

By shopping on our website you are accepting our Terms and Conditions, all Cautions and Warnings for all products. We are not responsible for any delays and damages once the product leaves our facility. 

Return Policy

To view our return policy, please CLICK HERE.  

Our Return Policy covers:

  • Missing products

  • Errors in orders

  • Damaged products

  • Returns due to address errors

Customers are responsible for RTS, return and reshipping fees. 

Order Changes and Cancellations 

To edit, change or cancel an order, CLICK HERE
Subscription orders can not be changed or cancelled. This must be done before the next order date. 

Sales and Refunds / Price Match

We do not offer price matching on orders leading up to or following a sale of any kind.

We do not offer refunds on orders leading up to or following a sale when a customer is unhappy with the price they purchased for.  

Discounts do not stack.(i.e subscriptions, c-points, sales, promotions)

RTS orders are applicable for return and re-shipping fees

  • All returns must be advised in writing and contain photo &/or video evidence of the issue at hand provided with a copy of your Invoice and reason for return.

Our Returns and Refunds Policy applies to the following situations:

  • Canadian Protein does not cover damage caused by normal wear and tear and/or caused by accidental dropping, improper care or cleaning, dishwasher cleaning, non-standard usage or negligence.

  • We will evaluate your claim and provide a response of action within 48 business hours of receipt of your email.

  • Please note Canadian Protein Jugs and Shaker Bottles are designed for liquid carry and consumption; it is not designed to withstand large drops, force, impact or being exposed to extreme conditions.

  • Please note that all claims will be honoured at the discretion of Canadian Protein and we reserve the right to refuse or replace any customer claims. Should a claim be approved a credit will be added to your account only.

Route Order Insurance

  • We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

  • Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

  • If you experienced an issue with your order, please file a claim with Route’s team here.

Shipping In Canada

  • For all orders with a sub-total of over $99 you will receive free shipping with auto-selected couriers

  • For all orders with a sub-total of less than $99 there is a low flat rate fee of $9.99 with with auto-selected couriers

  • We ship with Canada Post, UPS, USPS and FedEx. 

  • All Canadian protein orders include tracking information sent directly through email and on your Canadian Protein account. 

  • Couriers are determined for efficient shipping for your specific geological location, weight and rates. (Flat rate fee may apply) 

  • Select Express Shipping options at an additional cost. Express shipping does not speed up the fulfilment process. This is a courier offer and will activate once the order is picked up and scanned.  

  • FedEx orders are safely dropped and photo confirmation is provided.

  • FedEx does not deliver to NW territories or PO Boxes and will be brought to designated pick up locations.

  • Canada Post, UPS, and USPS does not safe drop. If you are not available to pick up your order a notice card will be left or the pick up location is provided in the tracking details. 

  • *Orders of excessive weight or order being shipped to extremely rural areas may be subject to different shipping fees. This is a very rare occurrence, however, if you feel that this may apply to you please contact us prior to placing your order. Depending upon weight (usually over 65 lbs), we reserve the right to use FedEx, Canada Post UPS or any other carrier at our discretion.

  • Customers are responsible to ensure all order details are correct before the order is shipped. (Shipping details, billing address, tracking information, correct products)

*Please allow 2-10 business days for your order to arrive.

  • **Note: These ETA's are approximate and we cannot guarantee the delivery of your order to arrive within these times as once your order has been shipped, delivery time is in the hands of the courier. For this reason, we ask that our customers allow  2-8 business days for deliveries.

  • Canadian Protein does not cover the cost of return/RTS fees. 

  • Tracking numbers are not provided with Regular mail orders, shipping is 5-15 business days.

  • Canadian Protein and the selected couriers may experience delays during holidays, sales and major events. We appreciate your patience during these times. Any urgent requests please contact our Support Team for further assistance. 

  • Canadian Protein does not usually process orders on the weekends. Orders placed Friday-Sunday will be processed on the following business days in the order queue. 

Shipping In US + International

Tracking information and delivery confirmation aren’t available for the following services to the U.S. and international destinations:

  • Return and Refunds are not applicable US + International orders

  • Shipping will take approximately 10-15 business days

  • Shipping is calculated at checkout for international customers

  • Canadian Protein is not responsible for any import duties or taxes specific to the country the product is being shipped to

  • Please check with your local governing body to see if there are any restrictions placed on the products you are ordering that would prevent importation. Canadian Protein is not responsible for any shipments that were refused at the border

  • RTS fees will apply

Copyright Notice

  • All information, product descriptions, images and all other content on Canadian Protein is protected by copyright laws. You may not use or copy any content without prior permission from Canadian Protein. If you wish to use any content, please contact support@canadianprotein.zendesk.com for permission.

© 2018 Canadian Protein All Rights Reserved

Return and Refund Policy (Excluding Apparel)

To begin a return, please visit our Return Centre

CanadianProtein.com offers a 14 day return and refund policy if the conditions below are met:

  • Canadian Protein will provide a Free Shipping Label if an incorrect item was shipped. 

  • Canadian Protein does not cover the cost of shipping on returns, if you do not like the product.

  • We are not responsible for products that have been stored incorrectly by the customer or products that have expired/gone off due to storage negligence.

  • We cannot accept returns based on taste, mix-ability, consistency, or appearance because most products (protein, extracts, amino acids, etc.) are of natural sources or synthetically derived and these characteristics may change from time to time which are out of our control. For this reason we offer low cost samples for all of our protein products and our flavoured items. Samples are not available for supplements as these are mostly in their natural state.

  • All returns must be mailed within 30 days of receiving the order. If not, the order is no longer applicable for a refund. 

  • Returns are not applicable for international orders

  • If there was a promotional item included in your order which was part of the promotional item you are returning you must return the promotional item as well or we will not issue the refund.

  • Canadian Protein must be contacted within 24 hours of delivery date, if there was a missing item. Please contact our Support Team with a photo of the packing slip and product received.

  • Returned items cannot be marked, damaged, opened, and must be in reasonable condition.

  • Full refunds will be granted ONLY if the above conditions have been met, minus the cost of the initial shipping fee.

  • We do not accept exchanges, and open bags are not accepted into our facility.

  • If you wish to return an item and the order total after your return drops below the $99 subtotal for free shipping a $9.99 will be subtracted from your return total given back to you.

  • Returns or order cancellations can only be refunded to the original card or in the form of store credit. No refunds will be in the form of cash, cheque, PayPal, or to a different debit/credit card than the one originally used for purchase.

Return and Refund Policy (Apparel)

We offer credit for apparel and accessories only.

Cryptocurrency Payments

If you would like to return a product you purchased with cryptocurrency and you fit the return policy criteria outlined in this post, we can offer a store credit only for the amount in dollars of your purchase (not the cryptocurrency equivalent). For example, if you bought a product for CAD $39.99 in cryptocurrency, you will receive store credit for CAD $39.99. 

Incorrect Items/Orders

  • If you received an incorrect item or order do not open any of the products and contact us immediately, so we can rectify the issue. 

  • If a product is opened, that product will no longer be accepted for a return, credit, or refund.

  • A photo of the packing slip and product received is required to further assist your claim.

  • If you received an incorrect item, please visit our Return Centre

Damaged Product

  • Please contact our Support Team, provide a photo of the packing slip and product received is required to further assist your claim.

  • We do not cover the cost of transit damages, If your order has Route Insurance you can file a claim with Route here.

Missing/Stolen Product

  • Please contact our Support Team if there is an item missing from your order.

  • A photo of the packing slip and product received is required to further assist your claim.

  • Canadian Protein does not cover the cost of theft. If your order has Route Insurance you can file a claim with Route here.


Q: Does FedEx send shipping notifications?
A: Yes, proceed to view your tracking details. You can provide your email, or click "More Options". This will allow you to input your phone number to receive SMS notifications.

Q: Does Canada Post send shipping notifications?
A: Yes, Proceed to view your tracking details. Click “Get email notifications or Get text notifications” located at the top of the page. 

Q: I did not receive my order confirmation, how can I locate this information?
A: Order details can be located through your Canadian Protein account. Login > My account > scroll down > “Latest Order Status & Tracking”. You can also contact our Support Team for further assistance. 

Q: Can I add to my subscription order?
A: To view and manage your subscriptions go to your account and select "Manage Subscriptions" > Add Product. If you are unable to do so on your own accord please provide the following information to our Support Team

1) Product Name

2) Size

3) Flavour

4) Quantity

5) One-time product or Reoccuring product

Q: Why can’t I edit my subscription order?
A:Subscription orders have the next shipment date readily available to avoid unwanted orders. Subscriptions must be cancelled, altered or skipped before the next order date and an email is sent 4 days prior to the next order date allowing customers time to manage on their own accord or request assistance. To contact our Support Team for further assistance.

Q: How do I access my C-Points?

A: Go to the Canadian Protein main page and follow the steps provided below. 

Bottom Left > Black Button "Rewards"> Click

Follow the steps above and you will be able to redeem discounts and add them to your cart upon checkout.

(Points can not stack with discount codes or subscriptions)

Q: Can I cook with Whey Protein?
A: This does go against our recommended use, but we do appreciate different creative ways customers consume this product. Over exposing the product to heat can cause Denaturation and the product to possibly curdle.

Q: Why does incorrect currency keep displaying?
A: Solutions have been provided below, if further assistance is needed please contact our Support Team.
1) The black banner on top of our website. To the right side it will say CAD or USD. 

Make sure CAD is selected. 

2) If you are using a VPN it could be disturbing the region purchase. 

Ensure VPN is off.

3) Apple Id, Shop Pay or Google pay reign is not set to Canada

Route Insurance FAQ:

Q: What if My Order Never Arrives or is Stolen?
A: Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Q: What if My Order Arrives Damaged?
A: To protect your order against damage that occurred during shipping, add Route Protect at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

Q: How Do I File a Claim for my Lost, Damaged, or Stolen Order?
A: If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here